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We have had Fairpoint for 14 years due to where we live they are basically our only option. The service is terrible and an on going issue for our family. Their employees are friendly and helpful but the service itself is constantly in and out, usually happens at peak...
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#1376256
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I'm renting a property in Winchester, NH for the summer and the owner is trying to get Fairpoint/ Consolidated Communications to come here and install internet. She started trying to schedule a technician visit in April. It's now the end of June and after four attempts...
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1.0
I didn't like
  • Fairpoint
  • Billing practices
  • Not being called back
#1289389
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Fairpoint - The worst internet service i ever had.

Does that really matter, this internet company sucks
#1224972
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Slow and not worth the price! I should have known from the day the installation guy showed up this was a bad idea..after showing up 1 hr outside of the expected “window”, no call, customer service said to just wait he should be there soon, once he arrives, in the...
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1.2
Northwood,New Hampshire
#1222809
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Fairpoint - Nonexistent tech support

Internet went out; called “24-hour” tech support; on hold for over 25 minutes with no answer; only internet provider available in my area.
1.5
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Morristown,Vermont
#1184533
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An employee is lying about her sick days and is continuing employment after years of abusing her paid unlimited sick leave.Maine medical has the records and she has avoided the police/ crashing so far but how does management allow her to steal from the company without...
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1.0
#1172376
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WHY IS FAIRPOINT ALLOWED TO CONTINUE TO MISSTREAT CUSTOMERS

I’ve missed worked twice now because they tell me they will be here to set up internet and no call and no show. Call them and they have the attitude oh well. How is it possible a lawsuit has not been brought up against them for their extreme lack of respect and continually costing the consumers even more money wether from time missed at work waiting around or over charging people???
1.1
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Newport,New Hampshire
#1170365
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Fairpoint - Fair point Sucks

After moving in to a new house ot was a month and a half before they could come to hook up, we called a week before to confirm the appointment, guess what, they never showed up, or called.
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Chesterfield,New Hampshire
#1152183
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I upgraded internet service with Fairpoint on 2/17 and had been calling since then complaining about not even being able to log on. We finally decided in November to switch to Hughesnet. Fairpoint told us our bill cycle ended December 4. I was initially told we could...
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I didn't like
  • Customer service
#1139296
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Contact Fairpoint

Mailing Address:
FairPoint Communications, Inc.
521 E. Morehead Street Suite 250 Box F
Charlotte, NC 28202
Phone:
(866) 984-2001
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I've had voice and internet service all over this country and have never seen such despicable, dishonest customer service. FairPoint is absolutely out of their minds. They have been a long time with no competition and seem to be accustomed to lying, cheating, and...
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#1137078
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