Fairpoint Energy rates dramatically change from terms indicated on notice
Be wary of the Fair-points business practice of deceiving customers of large variable rate increases while at the same time willfully misquoting the dates these increases will take place to customers.
I had a 6 month introductory rate with FP energy . I called in early May 2014 to confirm when this period would end. A representative confirmed the date was June 21 I also received a letter from FP ,mid May .stating my introductory rate would end on June 21
However when I received my Central Maine Power bill in July 2014 the rate increase had jumped on May 19 and I was put into a variable rate of 16.990
I called Fair point energy and they will not refund my bill. the rep after , admitted after a while the letter was in error but it insisted it was my responsibility even though Fair point sent me a letter with false information concerning when my rates would increase . I must also note that the letter indicated that if I did nothing my rate would be rolled into a variable of 8.99 This letter in my humble opinion is full of deceptions and falsehoods all with the intent of ripping off customers before they become aware that Fairpoint is stealing money using antithetical business practices.
The moral of this story is be very aware , of these new 'energy companies' . My experience says avoid these introductory offers unless you follow the billing cycles studiously and meticulously,noting especially when they begin and end.
They are planning that you will not .
PS I plan to continue to ask for my bill to be corrected.
I swapped to Standard Offer Rates for Central Maine Power ' $0.075603 // This rate is locked in until Feb 28 ,2015 with no early termination fees . I have peace of mind with CMP and its partners . Which I should have never left.
Thanks for listening
Monetary Loss: $75.
Location: Portland, Maine
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Why did you give Fairpoint 4 stars? It seems that they do not deserve it! Tks!