Product: Fairpoint Customer Care Clear all filters (0 of 12 reviews match)
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WHY IS FAIRPOINT ALLOWED TO CONTINUE TO MISSTREAT CUSTOMERS

I’ve missed worked twice now because they tell me they will be here to set up internet and no call and no show. Call them and they have the attitude oh well. How is it possible a lawsuit has not been brought up against them for their extreme lack of respect and continually costing the consumers even more money wether from time missed at work waiting around or over charging people???
1.1
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Newport, New Hampshire
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Fairpoint Customer Care
#1170365
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I upgraded internet service with Fairpoint on 2/17 and had been calling since then complaining about not even being able to log on. We finally decided in November to switch to Hughesnet. Fairpoint told us our bill cycle ended December 4. I was initially told we could...
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Fairpoint Customer Care
I didn't like
  • Customer service
#1139296
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I was going to switch to Fairpoint from Comcast internet only service, and organised a time for a technician to come out to my place to install service, but when I called Comcast to cancel service, they came to the table and finally lowered my bill to keep my business....
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2.0
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Fairpoint Customer Care
#1079092
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No one really wants FairPoint but often they're the only game in town when you're in rural New England. The state props them up and they know they can just do whatever they want and still bill you. Call to have service installed? Oh yeah the tech isn't coming today;...
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1.6
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Fairpoint Customer Care
#1073556
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Fairpoint is nothing but a useless piece of *** company. They have absolutely horrid customer service and they will take advantage of you and completely *** over. I have waited well over 3 weeks for an internet service to be installed, twice they have blown me off and...
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1.0
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Fairpoint Customer Care
#1073417
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This is a man who has had a stroke, heart failure and lost his wife in the last 8 weeks. But nobody at fairpoint seemed to care that an elderly man needed to have his lifeline work! Tonight I call Fairpoint and they tell me my service is not turned on and it is not...
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1.5
Fitzwilliam, New Hampshire
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Fairpoint Customer Care
I didn't like
  • Fact that i got various inccorect answers
#1063986
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My wife called back, talked to a supervisor (who at least sounded like he cared), but once again, their just ignoring us..Got home today and phone isn't working, so now we can't call fairpoint and I gotta spend my Saturday hoping a tech shows up between...
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1.5
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Fairpoint Customer Care
#1022259
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17 years ago intermittent spotty and no wireless service there. Took absolutely no responsibility we are now in the 21st-century and technical support and customer service have held me on the line for over two hours on average each phone call with no result they had a...
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1.0
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Fairpoint Customer Care
#964976
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Fairpoint Customer Care Review

Horrible company, they have monopoly in the rural areas. Their customer service are bunch of thugs, incompetent and right down rude. I truly hate this company, if any internet provider shows up in some distance future I wouldn't mind to pay four times as much for service- Columbia county NY
1.0
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Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Craryville, New York
Product
Fairpoint Customer Care
#920766
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I've had many problems with FairPoint. Sadly there is no other company where i live. The customer service reps are a joke. Constantly rude and down right aggressive. I've been hung up on repetedly with no cause. The field guys are great. Only half of the 24/7 tech...
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1.2
Gilman, Vermont
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Fairpoint Customer Care
#916465
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