Fairpoint
Fairpoint Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fairpoint has 1.3 star rating based on 57 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Having internet, Some of customer service.
Cons: Billing practices, Fairpoint, Not being called back.Recent recommendations regarding this business are as follows: "STAY AWAY!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fairpoint has 1.3 star rating based on 57 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Having internet, Some of customer service.
Cons: Billing practices, Fairpoint, Not being called back.Recent recommendations regarding this business are as follows: "STAY AWAY!".
Most users ask Fairpoint for the delivery of goods as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Complaint
User's recommendation: STAY AWAY!!
Fairpoint should be called Frustration Point
We have had Fairpoint for 14 years due to where we live they are basically our only option. The service is terrible and an on going issue for our family.
Their employees are friendly and helpful but the service itself is constantly in and out, usually happens at peak times of the day when most people would be trying to use it. When you have high school age children trying to get reports etc done online this IS a BIG problem not to mention in this day and age when EVERYONE uses online payment, messsaging, business sites having no internet kinda shuts you down from being able to go about your daily life.
Still Haven't Installed Internet
I'm renting a property in Winchester, NH for the summer and the owner is trying to get Fairpoint/ Consolidated Communications to come here and install internet. She started trying to schedule a technician visit in April.
It's now the end of June and after four attempts to schedule a technician they still haven't been here. Last summer I rented a room from someone in Whitingham, VT. The internet couldn't handle a PC and Xbox on the wi-fi at the same time, even when the Xbox was off. It would disconnect any time it rained and could barely send e-mails when it did work.
This has to be the most incompetent internet provider in New England and possibly the US. Avoid this company at all costs.
- Billing practices
- Fairpoint
- Not being called back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Northwood, New HampshireDo not recommend!
Slow and not worth the price!
I should have known from the day the installation guy showed up this was a bad idea..after showing up 1 hr outside of the expected “window”, no call, customer service said to just wait he should be there soon, once he arrives, in the middle of installation says he doesnt have enough cable and will be back... 3 hours later he shows up again. I had a gut feeling and i didnt follow it!!
Bottom line: its SLOW internet. 25 mbps barely was receiving 20 mbps, and was told im to far away from “hub”, best they can do.
Ridiculous, best deciaion was to pay the disconnect fee and move on.
I now have Metrocast, paying less $ for 150 mbps!
The worst internet service i ever had.
WHY IS FAIRPOINT ALLOWED TO CONTINUE TO MISSTREAT CUSTOMERS
Nonexistent tech support
Rip-off
- Suck
Preferred solution: Full refund
Fairpoint Customer Service - AWFUL
- Customer service
Preferred solution: I would like my email accounts restored so we can transfer emails since you cancelled the account days before you told us it would happen!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Readsboro, VermontDon't Use Fairpoint!!!!
- Commit to sending a repair person who never comes
- Dont fix the it issues and dont tell you
- Customer service only open on weekdays
Preferred solution: FIX IT
Employee stealing money abusing sick leave
Fair point Sucks
Resolved: Terrible ordeal very poor customer service
Preferred solution: Return label sent to my address so that I may return the modem that I never wanted
Fairpoint taking your money , and thats pretty much it..
- Late night internet outages
Bad, Bad, Bad.
Poor service bad customer service they are liers
- Billing practices
Preferred solution: Full refund
About
FairPoint Communications Inc. is a large and widely popular provider of wide range of communication services from local and long distance voice and data to Internet, television and broadband. It delivers modern communication technology to residential and business customers with commitment, professionalism and high quality. Headquartered in Charlotte, North Carolina, FairPoint Communications, Inc. is one of the leading companies on the communication market which operates 32 local exchange companies in 18 states, with approximately 1.6 million access line equivalents. FairPoint Communications, Inc. was founded in 1991 in the U.S. in order to provide American customers with various ways to communicate.
Fairpoint is ranked 655 out of 2029 in Telecommunications category
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I'm interested in how this was resolved. I'm facing the same situation.....
years of paying for "premium" internet that apparently I'm not able to get. Only discovered when I wanted to drop my land line. Fairpoint says I need to be within 12,000 ft of the "hub," and I'm 12,300 ft.
Bull!!! I'm only 1.7 miles away!